Terms & Conditions

Who we are

Arqis operates from Singapore, Washington, DC and San Francisco, CA. Contract counterparty, registered entity details and notice address are set out in your order form or master agreement, which prevails over these terms where the two conflict. Questions: team@arqis.ai.

Scope of these terms

These terms cover the public website, marketing materials, demonstration environments and any evaluation or working session. Production use of the platform is governed by a separate written agreement covering service levels, security commitments, data processing and liability.

Permitted use

You may use the site and any environment we make available to evaluate Arqis for your organisation. You may not:

• resell, sublicense or make the platform available to third parties without written consent;
• reverse engineer, scrape or benchmark the platform for a competing product;
• upload material you are not permitted to disclose to us, including data restricted by export control, a protective order or a third-party confidentiality obligation;
• attempt to access another customer’s workspace, data or determinations.

Your content and determinations

You retain all rights in the contracts, transaction data and other material you upload, and in the determinations produced from them. We use that material to operate the service for you. We do not use customer content to train foundation models, and we do not disclose it to other customers. A determination made in your workspace belongs to you.

Our intellectual property

Arqis retains all rights in the platform, the regulatory register, the risk ontology, the rule engine, the control library, and all software, methodology and documentation. Nothing in these terms transfers those rights. Feedback you give us may be used without restriction or compensation.

Not legal advice

Arqis is a risk intelligence and compliance platform, not a law firm, and use of it does not create a lawyer-client relationship. Our output identifies what a regime appears to require on the facts and rule versions supplied, with the reasoning traced. It is an input to a decision, not the decision. Determinations that turn on contested interpretation should be reviewed by your own counsel. You remain responsible for your regulatory filings, disclosures and commercial decisions.

Accuracy and availability

Regulatory sources change, and source material can be incomplete or ambiguous. We work to keep the register current and to version every rule we apply, but we do not warrant that the platform is error-free, complete or uninterrupted. Demonstration environments use illustrative data and may be modified or withdrawn at any time.

Third-party services

The platform uses third-party model providers and infrastructure. Where a determination depends on a third-party source or model, that dependency is recorded in the trace. We are not responsible for the availability or content of third-party sites we link to.

Fees

Fees, term and renewal are set out in your order form. Unless stated otherwise, fees are exclusive of taxes, invoiced in advance and non-refundable. Evaluation access is provided at no charge unless agreed in writing.

Confidentiality

Each party will protect the other’s confidential information with at least the care it applies to its own, and use it only for the purposes of the engagement. A live regulatory position is competitively sensitive whether or not it is confirmed; we treat it accordingly.

Liability

To the extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or for loss of profit, revenue or anticipated savings. Each party’s aggregate liability is limited to the fees paid or payable in the twelve months preceding the claim. Nothing here limits liability for fraud, wilful misconduct, or anything that cannot be limited by law.

Suspension and termination

We may suspend access where use breaches these terms, creates a security or legal risk, or where required by law or sanctions and export control obligations. Either party may terminate an evaluation at any time. On termination we return or delete your content on request, subject to retention required by law.

Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction, unless your order form specifies otherwise.

Changes

We may update these terms. Material changes are notified by email or in the workspace before they take effect. Continued use after the effective date constitutes acceptance.